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Three Years Ago We Flew to Win Clients. Now We Work Through Screens.Back in 2022, I landed my first aluminum-plastic composite film deal with a South American client. Here's how it went: two weeks of email back-and-forth to nail down requirements, a 14-hour flight to São Paulo to discuss structure s
A Phone Call That Changed Everything: Chemical Bags Being Eaten Through in TransitLast month, a client who manufactures industrial cleaning powders sent me a set of photos. His product is a strongly alkaline powdered detergent packed in standard PE bags. Everything looked fine at the factory. But af
A Bag of Bone-In Steak Gone WrongLast month, a client who vacuum-packs frozen bone-in steaks called me, sounding utterly frustrated. "Our packaging passes every factory QC check — 100% pass rate on outgoing inspections," he said. "But by the time it reaches consumers, there are holes in the bags. Th
